Limited Warranty
This product comes with a Limited Warranty covering factory-original parts from the date of purchase.*
Who it Covers
Original purchaser only (non-transferable)
Shipping Responsibility
- Customers are responsible for shipping to and from Atlanta Vinyl (Smyrna, GA) or our partner Printomize America (Torrance, CA).
Self-Installation
Customers may install parts themselves, but Atlanta Vinyl is not responsible for damage caused during self-repair.
What’s Covered
- Heat Platen: 2-Year Limited Warranty
- Frame, Controller, Sensors, Switches, Piston, Air System (if applicable): 1-Year Limited Warranty
What’s NOT Covered
- Fabric platen covers or Teflon sheets
- Shipping or cosmetic damage caused by carriers
- Damage from fire, flood, lightning, or improper electrical current
- Misuse, neglect, improper installation, or unauthorized modifications
- Normal wear and tear
Important Terms
- Each defective part may be replaced once during the warranty period.
- Replaced parts must be returned within 15 business days at the customer’s expense; otherwise, the customer will be billed.
- Warranty is void if the product is altered, modified, or repaired without prior authorization.
- Defective on Arrival (DOA): 10 days from delivery. Missing or non-working parts will be covered by Atlanta Vinyl. After 10 days, customer is responsible for parts and shipping.
- Replacement equipment is provided only if the original cannot be repaired and will be new or refurbished to like-new condition.
- If the original shipping crate is unavailable, a new crate can be purchased for $500 plus shipping.
- Equipment must be returned safely; warranty does not cover shipping damage caused by poor packing.
