Shipping policy
Fast and Reliable Shipping At Atlanta Vinyl, we understand that you want your orders delivered quickly and safely. For in-stock vinyl, materials, and non-customized products, we strive to ship most orders same day if they're received before 2:30 PM EST. Orders received after 2:30 PM or containing out-of-stock items will typically ship the next business day.
For products requiring printing, cutting, or any other customization, fulfillment times vary. Please refer to the turnaround time listed on the individual product page — your order will ship once the service is complete.
Free Shipping Orders totaling $99 or more qualify for free shipping to any address within the contiguous 48 United States. Shipping method is selected at our discretion and may vary based on order amount, weight, and carrier availability.
The following items are excluded from free shipping:
- Heat Presses
- Oversized Items
- Certain Special Order Items
- Poli-Tape Products — Poli-Tape items are fulfilled via direct dropship. Due to the shipping rates associated with dropship fulfillment, these products do not qualify for free shipping. Shipping costs for Poli-Tape orders will be calculated and displayed at checkout.
Calculating Your Costs Get a clear picture of your shipping charges before you checkout. Simply add your desired items to the cart and use our convenient shipping cost calculator at checkout.
Service Turnaround Times Please note that this policy does not apply to our services such as print and cut and all transfer printing and/or cutting services. These services may have their own turnaround times specified on the website. Your item(s) will ship after the service is complete, so be sure to check the posted turnaround time before placing your order.
Address Accuracy Matters We ship directly from our warehouse at 4600 Highlands Pkwy SE, Suite i, Smyrna, GA 30082. Please double-check your shipping address during checkout, especially when using PayPal, Apple Pay, Google Pay, etc. We are unable to take responsibility for delayed or lost shipments due to incorrect addresses. If you notice an error, contact us immediately and we'll do our best to assist you.
Carrier Delays While we strive for fast delivery, unforeseen circumstances like carrier delays, weather issues, mechanical errors, and other shipping service problems can occur. Unfortunately, we cannot be held responsible for such delays and are unable to offer refunds in these situations.
Proof of Delivery Once an order is marked as delivered by the carrier, Atlanta Vinyl is not responsible for stolen or lost packages. We recommend shipping to secure locations or selecting Route Package Protection at checkout for added peace of mind.
Time-Sensitive Deliveries We do not guarantee delivery dates. If your order is time-sensitive, please reach out in advance to discuss expedited processing or shipping options.
Transparency and Trust We value your trust and are committed to providing a smooth and transparent shipping experience. If you have any questions about our shipping policy, please don't hesitate to contact us. We appreciate your business and look forward to delivering your Atlanta Vinyl orders quickly and safely!