- All packages are shipped from 925 Veterans Memorial Hwy, SW, Suite 150, Mableton, GA 30126.
- All shipping charges can be calculated prior to check-out on our website.
- We typically ship orders within 24-36 hours of receipt, unless any ordered items are not in stock.
- We are not responsible for delayed or lost shipments due to an incorrect address which was provided when placing your order. Please verify addresses provided via Paypal by thoroughly reviewing your Paypal receipt. If you have inadvertently used an old address or incorrectly entered a number, etc. please contact us as soon as possible. We will make every effort to assist you where possible.
- We are not responsible for delays in shipping caused due to weather, mechanical error, or other problems involving the shipping service that is used.
- We are not able to offer refunds for incorrect addresses or delayed packages.
Return requests must be made within 30 days of the order date.
- You must call our office for authorization (within 30 days) before you send anything back. No return will be accepted without authorization.
- All non-defective/undamaged returns will be subject to a 15% handling fee, which will be deducted from your refund.
- Special orders, custom cuts, and digital downloads are not returnable and non-refundable.
- Cutters and heat presses are only returnable for refund if they are in new, unopened condition. Once opened, they are subject to the original Manufacturer's warranty.
- Damaged material must be first reported to carrier and then to Atlanta Vinyl. All damage claims will be handled appropriately based on carrier’s inspection report and evaluated on a case by case basis. Please call Atlanta Vinyl with any questions regarding damaged material.
- Atlanta Vinyl makes no warranty, expressed or implied, beyond that of the manufacturer on all products.
- If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges. We may, at our discretion, send you a shipping label to return the defective product back to us before sending you a replacement product or refund.
- We cannot accept C.O.D. shipments. We are not responsible for lost shipments back to us. For your protection, we suggest all returns be sent back to us with delivery confirmation. In addition, please consider insuring your return package.
- Please allow 3-7 business days after our receipt of your return for the refund or exchange to be processed.
- Exchanges can only be made in-store.
- Item must be unused, undamaged and in its original packaging.